The Blackboard Learn system at the University of Miami has been upgraded and returned to service at noon on Saturday, January 6, 2018. The content and material on courses.miami.edu should not have been changed during the upgrade. The new server is, accessed via courses.miami.edu, as before.
CURRENT ISSUES IN THE BLACKBOARD LEARN SYSTEM AT UM
The semester has started and people are using Blackboard. Here are problems we have identified and are monitoring.
Grade Center Scores Show 5 Decimal Places – For example, if there are 10 possible points for an item in the Grade Center, it will be displayed as “10.00000”. This is a known problem with no workaround. It will be fixed in a future update.
Reordering Content or Grade Center Items – When using drag-and-drop to reorder items in content areas and the grade center, the items don’t move and the screen goes gray. Fix: After clearing the browser cache these problems have gone away. (You may not want to clear your browser history or cookies when doing this.) Instructions for Clearing Cache:
Blackboard Announcements: The best way for you to stay informed about events such as this upgrade is to subscribe to our Blackboard mailing list. To subscribe, go to https://listserv.miami.edu/scripts/wa.exe?SUBED1=BB&A=1 and submit the form. Then confirm your subscription in your email system.
If you have experience issues, have questions or need something special, please contact the UMIT Learning Platforms Help Desk at (305) 284-3949 or email@example.com.
A user will attempt to attach a file to Blackboard by using the “Browse My computer” feature while the document is still open. The document will not attach itself to Blackboard. Additionally it has been reported that there are times when the file will attach to Blackboard however the file becomes unreadable because when it’s downloaded it has a file size of 0 bytes.
Steps to Replicate the Issue
1) Navigate to the desired content area in the course.
2) Access a content item that will allow you to attach a file in.
3) Click on “Browse My Computer” to select a file that is stored in your computer.
4) Select the file that you would like to upload.
A. Click on the file that you would like to upload.
B. The file is still open in Microsoft Word.
5) The “Open” dialog box will close but the file will not be attached to Blackboard because it is still open in Microsoft Word.
07/06/2016 – Blackboard Collaborate Recordings Not Available in Course Site (Intermittent Issue)
There are some courses where Blackboard Collaborate meetings are held and the recordings do not show up in the course. This is an intermittent issue that may or may not affect your course site.
Normally once a Blackboard Collaborate meeting is recorded it should become available from the “Blackboard Collaborate” link located inside Content Collection. There are some courses where the Blackboard Collaborate recordings are not showing up. Blackboard Support was able to confirm that this is a known issue and that its currently affecting our system.
There is currently no permanent solution to this issue. There are two workarounds for this issue until it is resolved.
If you have confirmed that this issue is currently affecting your course you can do the following to prevent it from happening:
A. Create a Session for the meeting that will be taking place in your course.
Navigate to your Course Site in Blackboard
Click on “Course Tools” from the Course menu
Select the “Blackboard Collaborate” link
Click on the “Create Session” button to create a new Collaborate Session in your Course.
B. Contact the Blackboard Help Desk for assistance in retrieving the recordings.
We at the Blackboard Help Desk can provide you with a URL that contains a table of all of the recordings in the Course Site.
The Virtual Text Box Editor is integrated into Blackboard and allows you to add multiple types of content to the editor. You can add things such as pictures, videos, mp4 files, create tables and more. We recently discovered that when you create a table and insert an image inside one of the columns the image does not keep its original size.
Steps to Replicate
1) Access a content area where you can add text/content via the Virtual Text Box Editor.
You can access a Virtual Text Box Editor through one of the following: Discussion Board, Journal, Assignment, Blog, Send Email, etc.
2) Click on the “Insert/Edit Table” icon.
3) The “Insert/Edit Table” window will open. Click on “Insert” to insert a new table with 2 columns and 2 rows.
4) Insert an Image inside the first cell to the left of the table.
A. Click inside the first cell of the table.
B. Click on the “Insert/Edit Image” icon to insert an image inside the first cell of the table.
5) Write text inside the second cell to the right of the image.
You will have to manually change the properties of the cell containing the image by changing the size.
1) Change the cell properties of the cell containing the image.
A. Right click on the cell containing the image.
B. Hover your cursor over “cell” and select “Table Cell Properties”.
2) Change the “Width” and “Height” of the cell to match the image’s original size.
It appears that SafeAssign report generation issue has been resolved. You should now be able to see your SafeAssign report in no more than 10-15 minutes of submitting a paper. We are sorry for any inconvenience caused by the delay that was experienced over the past couple of days. Please feel free to contact our helpdesk if you have any questions regarding this issue.
UPDATE – 04/29/2016 at 12:52pm
We have received confirmation from Blackboard that the SafeAssign Servers are experiencing some slow down due to the large number of files that are being processed. If you have been waiting for more than 24 hours for a SafeAssign report to be generated please contact our helpdesk. We will provide an update as soon as more information becomes available.
SafeAssign normally generates a plagiarism report within 10 minutes of a submission.
04/28/2016 at 03:20pm – you may experience a delay in obtaining a SafeAssign Report.
The SafeAssign report might reflect “Report in progress…” hours after submission.
Although the SafeAssign system appears to be “Available” we are in communication with Blackboard so that they can investigate why SafeAssign reports are taking longer than expected to be generated. We are sorry for any inconvenience caused by this issue and as soon as we have more information we will update this post. Please feel free to contact the Blackboard Help Desk if you have any questions.
We have recently noticed that users are receiving an error message stating “Can’t establish a secure connection to the server”, “This webpage is not available”, “Secure Connection Failed” when trying to login to Blackboard, Workday, Canelink, and other platforms that use the Single Sign On to login. This appears to only be affecting users with Mac OS X that have Avast antivirus Installed.
Error Message is triggered after the user clicks on “Login with Cane ID”
Blackboard normally automatically saves your answer when you are taking an assessment in Blackboard. This is a helpful feature if you would like to stop taking an assessment and continue at a later time. Recently we discovered that if you answer a question and click on the “Save All Answers” button before Blackboard automatically saves the answers it will appear as if the answer is not saved when in reality it is.
Steps to Replicate Issue
Take a Test in Blackboard that is set to display all of the questions at once
Answer your questions and click on the “Save All Answers” button before Blackboard Automatically marks the answer as “Saved”
You will notice that Blackboard will store the answer but will not mark it as saved.
*If you leave the Test and resume at a later time your answer will still be saved.
I. Click the “Save Answer” button to the right of the question
II. Wait for Blackboard to Automatically save your answer before clicking the “Save All Answers” button
As of Thursday, January 21 at 7:50pm, the issue preventing users to access Blackboard from inside the UM Network appears to have been resolved. If you have further difficulties, please contact our helpdesk.
We are currently experiencing technical difficulties with users accessing Blackboard Learn from inside the UM Network. If you are inside the UM Network and try to access Blackboard you might receive an error message stating that the webpage is not available. We are currently working on finding the root cause of this issue to resolve it as soon as possible. If you have any questions please contact the Blackboard Help Desk at 305-284-3949 or firstname.lastname@example.org
The Voice Authoring Tool is a part of Blackboard Collaborate. This is a tool that allows you make a voice recording in any content area which can be helpful in . This tool can be used from inside the Virtual Text Box Editor. This can be used to welcome students, build assessments, or add emotion and tone. However, this tool requires Java to function properly and since Google Chrome and Microsoft Edge do not support Java accessing the Voice Authoring Tool tool with either of those two browsers will result in a grey box and the tool will not launch.
1) In order to use the screen recording feature of Kaltura you will need to use another browser such as Mozilla Firefox, Internet Explorer 11, etc.
Note: Be sure that you have the latest version of Java installed in your computer.