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Attaching a file to Blackboard Learn while it is still Open can lead to Errors with the File

Problem:

Operating System: Windows 10

Browser: Microsoft Edge

Note: Users in other Institutions have reported the issue in other Browsers such as Google Chrome and Mozilla Firefox.

A user will attempt to attach a file to Blackboard by using the “Browse My computer” feature while the document is still open. The document will not attach itself to Blackboard. Additionally it has been reported that there are times when the file will attach to Blackboard however the file becomes unreadable because when it’s downloaded it has a file size of 0 bytes.

Steps to Replicate the Issue

1) Navigate to the desired content area in the course.

MS Edge 1
Image 1: For this example, we are navigating to the Assignments content area.

2) Access a content item that will allow you to attach a file in.

MS Edge 2
Image 2: For this example, we are submitting an assignment however you can recreate this issue by uploading a document to a discussion board, etc…

3) Click on “Browse My Computer” to select a file that is stored in your computer.

MS Edge 3
Image 3: Click on the “Browse My Computer” button.

4) Select the file that you would like to upload.

A. Click on the file that you would like to upload.

B. The file is still open in Microsoft Word.

MS Edge 4
Image 4: The desired file is being selected however since it is still open in Microsoft Word it will not be attached to Blackboard.

5) The “Open” dialog box will close but the file will not be attached to Blackboard because it is still open in Microsoft Word.

Workaround

1) Open the file, save any changes and close it.

2) Repeat steps 3 & 4 to resubmit the file.

Updated on November 20, 2016

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