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Email Changes Using the “donotreply” Causes Confusion for Students

When sending emails to students from Blackboard, the “From:” field for emails received will appear as “do-not-reply@blackboardhelp.com”.

Issue Description: Some email clients, such as Windows 10 Mail, do not use the “Reply-to” header of emails sent by BbLearn in order to populate the “To:” field when the user replies to the email.

Steps to Replicate:

  1. Add an Instructor to a course. Instructor’s email: instructor@acme.com
  2. Add a Student to a course. Student’s email: student@acme.com, student@gmail.com or any other
  3. Enroll the Instructor and the Student to a course
  4. As instructor, send an Announcement with the option Send a copy of this announcement immediately enabled
  5. As Student, configure your email as an IMAP account in your email client
  6. As Student, open the Announcement email in your email client
  7. Reply to that email

Expected Behavior:
The To: field of the email contains “instructor@acme.com”.

Observed Behavior:
The To: field of the email contains the dummy email address (do-not-reply@<bblearn_domain>).

Updated on September 30, 2016

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