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Error Message Signing On with SSO in Mac OS X

We have recently noticed that users are receiving an error message stating “Can’t establish a secure connection to the server”, “This webpage is not available”, “Secure Connection Failed” when trying to login to Blackboard, Workday, Canelink, and other platforms that use the Single Sign On to login. This appears to only be affecting users with Mac OS X that have Avast antivirus Installed.

BB Login with CaneID
Image 1: Click on Login with CaneID.

 Error Message is triggered after the user clicks on “Login with Cane ID”

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Image 2: This is the error that is produced when attempting to log in using Safari.

Click on the following to see how the error message looks in: Google Chrome | Mozilla Firefox

Workaround

This error message can be prevented by disabling the “Web Shield” in Avast. The steps below will show you how to perform this task.

1) Open Avast.

A. Click on the “Avast” Icon on the top of your Mac’s Menu Bar

B. Click on “Open Avast”

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Image 3: Click on the “Avast Icon” to launch the menu and open avast.

2) Click on the “Preferences” Icon located at the bottom left of the “Avast Mac Security” Application.

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Image 4: Click on the “Preferences” Icon.

3)  The Preferences Window will open. Click on the “Settings” link located below the “Disable” button for the Web Shield.

Avast01
Image 5: Click on the “Settings” link to modify the Web Shield

4)  Click on the “+” icon to add a webpage to the Excluded Servers list.

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Image 6: Click on “+” icon to add a webpage to the Excluded servers list.

5) You will be prompted for your password. Enter your Credentials and then click on the “Install Helper” button.

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Image 7: Enter your Credentials and click on “Install Helper” to finish disabling the Web Shield.

6) Add the CaneID login page to the Excluded servers list.

A. Type https://caneid.miami.edu

B. Set https as the Service

C. Click on “Add” to finish adding the CaneID login page to the Excluded servers list

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Image 8: Once you click on “Add” the CaneID login page will be added to the Excluded servers list.
Updated on November 20, 2016

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