Contact Us

For technical support, please contact the Learning Platforms Helpdesk at: (305) 284-3949 or submit a support request at Learning Platforms Support.

  

Please note – the learningplatforms@miami.edu email address is no longer taking support requests and automatically creating incidents.

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Support Hours

  • Monday - Friday, 9:00 a.m. - 9:30 p.m
  • Saturday - Sunday, 10:00 a.m. - 2:00 p.m
  • Not including University holidays

Submit an IT service request via the Learning Platforms Support form.

 

Submit a Support Request

Information to Provide

  • The exact Course Name or Course ID
  • The Term for the course 
  • Your C#
  • A description of the problem (the current behavior)
  • A description of the action you need to accomplish (the expected behavior)
  • The web browser you were using to access Blackboard

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24/7 Canvas Support

Canvas also provides built-in, just-in-time resources that become available to students, faculty, and staff when they log in, supplementing our help desk and website.

Support Center: Access the Canvas support directly in Canvas, by clicking the question mark (?) button at left side when you login. 

💬 Live Chat with Canvas Support – Chat with a Canvas support agent for real-time assistance.
📞 Call Canvas Support – Speak directly with a Canvas support representative.
📝 Request Help from Canvas Support – Submit a question or report a problem.
🔍 Search the Canvas Guides – Find answers to common questions and how-to articles.
🤖 Panda Bot – Get instant answers from Canvas's AI support assistant.

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IT Support Virtual Agent

Get IT help faster with ServiceNow-powered Virtual Agent for Microsoft Teams. Open Microsoft Teams and add the Virtual Agent for mobile support.

  • Create a support request 
  • Check the status of your IT requests
  • Answer common "how do I…?" questions
  • Route issues to the right support team faster
Virtual Agent Guide

Service Status

View the latest outage and resolution updates for our supported platforms.

  • Faculty, staff, and students will be notified in Canvas when an outage affects our services.
  • Some outages may not impact our campus and may not require a notification.
  • Contact us if you are experiencing an issue that is not listed
Access IT Alerts
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