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2025

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  • Preparing for Respondus Exams on Mac/iOS Devices: Wi-Fi Configuration Tips - 04/25/2025

    Students using Mac devices to take exams through Respondus LockDown Browser should ensure their wireless settings are properly configured for a stable and secure connection on campus. Apple’s recent privacy updates may interfere with network access, particularly on CaneNet Wireless, which students commonly use at the University of Miami. This guide provides just-in-time steps to help you avoid connectivity issues before your exam.

    What’s the Issue?

    New Apple privacy settings—iCloud Private Relay, Limit IP Address Tracking, and Private Wi-Fi Address—can disrupt your ability to connect reliably to CaneNet Wireless. These features may prevent you from authenticating, staying connected, or launching Respondus properly.

    Checklist: Do This Before Your Exam

    • Connect to CaneNet Wireless well before your exam.
    • Make sure Respondus is up-to-date: Open LockDown Browser and click “Check for Update” or reinstall it from the official site.
    • Disable the following settings on your Mac or iPhone/iPad:
      • iCloud Private Relay
      • Limit IP Address Tracking
      • Private Wi-Fi Address
    • Restart your device after making these changes.
    • Launch Respondus Browser and complete a practice test if available.

     Mac Devices: How to Turn Off Problematic Settings

    • Turn Off iCloud Private Relay:
        - Go to  Apple Menu > System Settings
        - Click Apple ID > iCloud
        - Turn off Private Relay
    • Turn Off Limit IP Address Tracking:
          - Go to  Apple Menu > System Settings > Network > Wi-Fi
          - Click Details next to CaneNet Wireless
          - Disable Limit IP Address Tracking
          - Click OK to save
    • Turn Off Private Wi-Fi Address:
          - Go to  Apple Menu > System Settings > Wi-Fi
          - Click Details next to CaneNet Wireless
          - Set Private Wi-Fi Address to Off

    iOS Devices: How to Adjust Network Settings

    • Open Settings > Wi-Fi
    • Tap the info (i) icon next to CaneNet Wireless
    •  Disable the following:
                - Limit IP Address Tracking
                - Private Wi-Fi Address
    • Go to Settings > Apple ID > iCloud > Private Relay, and turn it Off
    • Restart your device after saving these settings.

    Making these changes ensures better stability when launching Respondus and helps avoid last-minute technical issues during exam time. If you continue to experience issues, contact the UMIT Service Desk for help.

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