At the University of Miami, Navigate360 is used as a student information, communication, and early alert system that connects students, advisors, faculty, deans, and staff in a coordinated support network. The platform helps the University proactively identify students who may need additional support and facilitates timely outreach and interventions through improved coordination and access to resources. Through Navigate, faculty and staff can view student records, communicate with students, connect them with appropriate services, schedule appointments, run reports, and collaborate across departments to support student success.
Quick Links: Visualize the Experience - Training - Support
Key features include appointment scheduling, progress reporting, a coordinated referral network, advanced search, and data analytics.
Advisors, faculty, and student success staff. Role-based access determines available features.
Staff Home is the default landing page for non-administrators. Return anytime by clicking the Home icon in the toolbar.
Log in at umiami.campus.eab.com using your UM Single Sign-On credentials.
To gain access to Navigate360, a CaneLink security role access form is required. FERPA training is required.
Log into ULearn and search for "FERPA Training". If you have not completed the FERPA Training module within the last 12 months, start here.
Every individual user must submit their own completed form in order to process.
Begin with these Top Three resources. Additional tip sheets, including quick-start guides to get you started are listed below.
EAB Help Center articles require a sign-in. When prompted, select University of Miami to be redirected to UM's Single Sign-On.
To get started, new users are encouraged to log in to Navigate360 and explore Staff Home before their first advising appointment. Navigate360 can be accessed directly at umiami.campus.eab.com using your UM Single Sign-On credentials. Once logged in, Staff Home serves as your central hub for managing appointments, alerts, and student interactions. The steps below walk through the new user experience from access request to day-to-day use. The below video is a short overview video of Navigate360's Staff Tools, including workflow solutions designed to help academic advisors, faculty, and other staff scale interventions, streamline day-to-day work and create a truly coordinated network for student success. Visualize the Experience
Navigate, is a resource for the University of Miami community to maximize student support & retention efforts across divisions. Faculty utilize Navigate360 to submit progress reports and make referrals for students to get connected to our campus resources. Faculty, as part of their role, obtain access to Navigate360 without needing to submit a request to the CaneLink team and do not need to follow the steps below. Advisors utilize Navigate360 to monitor and document their assigned students’ progress. For staff who need to support students as an Advisors in the system, will then need to follow the steps below. Submit the CaneLink access form to request your Navigate360 account. Access is role-based and provisioned by the UM Information Technology & Systems department. Step 1- FERPA
Before accessing Navigate360, all users must complete FERPA training to ensure student data is handled appropriately. If you have not completed the FERPA Training module within the last 12 months, then you will need to complete the FERPA training again.
FERPA training is conducted through a ULearn Module. Log into ULearn and search for "FERPA Training"
Step 2 - Request Access
Once your account is active, log in and get familiar with Staff Home, which is the default landing page for faculty and Staff. Staff Home is the default landing page for staff in Navigate360. It shows students assigned to you. It shows upcoming appointments. It's where you access your queues and set up availability. You also see recent Appointment Summary reports. It is the first page non-administrators see when they log in to Navigate360 Staff. You can return to Staff Home at any time by clicking the [Home] icon in the toolbar. When accessing EAB Help Center articles, select University of Miami at the sign-in prompt to be redirected through UM's SSO.
The Professor Home page is allows faculty users to view key tools that enable them to take action on tasks such as filling out Progress Reports, recording class attendance, or managing assignments. This feature is the primary landing page for faculty. The Staff Home page is where most users arrive when opening Navigate360. It allows users to access key tools that enable them to take action on student success-related tasks. You can also reach Staff Home by clicking the Home icon in the Navigate360 left toolbar. When accessing EAB Help Center articles, select University of Miami at the sign-in prompt to be redirected through UM's SSO.Faculty Home Page
Staff Home Page
Faculty are able to create progress reports outside of the progress report campaign schedule. This can be particularly helpful if an instructor wants to raise concerns or share kudos for doing well with a student earlier or later than a scheduled campaign.Progress Reports
Progress Reports are a tool for professors to provide feedback to the student and to help identify students of concern so that advisors and other student support staff on campus can have a more holistic sense about their students' academic support needs.
The Office of the Provost through the Dean of Undergraduate Affairs launches the mid-term progress report campaign for all undergraduate students around week 7 of fall and spring semesters, which remains open for 3 weeks. The specific dates for when the campaign opens and closes are listed on the Academic Calendar every semester.
The Mid-Term Progress Report Campaign is supported with communication of resources to students and meeting requests from students' assigned academic advisors for those with 2 or more alerts that a student may not pass the course.
Ad-Hoc Reports
Appointment availability is an important step for staff to leverage Navigate360's appointment scheduling and management capabilities. It determines when students can schedule appointments or drop in with you. When accessing EAB Help Center articles, select University of Miami at the sign-in prompt to be redirected through UM's SSO.
To access the Calendar tab, click the calendar icon in the left-hand navigation bar. You have access to three views – Calendar View, List of Calendar Items, and Settings and Sync. View the calendar by any day, week, or month time frame. Selecting one of the checkboxes in the legend above the calendar grid enables associated appointments to show on the calendar grid and deselecting the checkbox hides them. All options are automatically selected by default. The Calendar tab in Navigate360 displays scheduled appointments, events, courses, and busy times. After setting availability, the next step is setting up the calendar syncing between your Outlook calendar and Navigate360. This will ensure that appointments can flow between your Navigate360 calendar and Outlook calendar, blocking off that time and preventing double booking When accessing EAB Help Center articles, select University of Miami at the sign-in prompt to be redirected through UM's SSO.Calendar View
Get comfortable with the core tasks you'll use regularly: searching for students, issuing alerts, and documenting interactions. When accessing EAB Help Center articles, select University of Miami at the sign-in prompt to be redirected through UM's SSO.
This section highlights guides and tutorials from EAB Navigate360 Student Success. When accessing EAB Help Center articles, select University of Miami at the sign-in prompt to be redirected through UM's SSO.Training
Need to report technical issues or reuqest support with Turnitin? Contact the Learning Platforms Helpdesk at contact us.
If you are exploring ways to leverage Navigate, considering changes to your existing business processes, or want to know more about what options are available, then feel free to request a demonstration and consultation with the team at Center for Academic Navigation and Success to learn more about how it can support your team!
The EAB Navigate Help Center is a comprehensive, partner-only online resource hub designed to support users of the Navigate360 student success management system. It provides 24/7 access to, step-by-step guides, best practice toolkits, video tutorials, and technical documentation covering both staff workflows and student-facing features. If Learning Platforms is unable to resolve your ticket, they may elevate the issue to EAB's support desk.
