Frequently Asked Questions for Students

We recommend reaching out to your professor, and reviewing required course materials to help answer questions related to your course. There are also a few other ways to troubleshoot your issue:

• Access your syllabus and/or frequently asked questions in your course
• Review the common FAQs by Blackboard Support
• Access canelink.miami.edu to review your enrolled courses and their status
• Review common FAQs in CanesCentral
• Complete required documentation as a newly admitted student. Access to Blackboard often requires being you being enrollled in a course, gaining access to a CaneID and completing additional admissions paperwork.

1. Cmd (Command)+ Shift + Delete (Continue to hold the buttons down once you have pressed them.)
2. Release the buttons then the "Clear All History" page will open.
3. Set: "Time Range to clear = Everything"
4. Be sure only "Cache" and "Cookies" are selected, Everything else can be deselected.
5. Click the "Clear Now" button.
6. Once the process has completed, Please close Firefox completely
7. Restart the program and attempt to log into Blackboard.

If your course is not present in the “My Courses ” module:

• Be sure that your course enrollment is reflected on CaneLink. If you are not enrolled in CaneLink, the course will not show up in Blackboard.
• If a course was switched or dropped, the change may not have taken effect in Blackboard.
• If you see the course in CaneLink but not in Blackboard, then most likely it is that the information has not migrated yet from CaneLink to Blackboard.

If a course is still unavailable after the start of the semester, or after you have been informed the course is available, please contact your instructor.

• Instructors can control when students can access their courses. Instructors can make courses private while they prepare courses, and then open them to students when they're ready.
• Private courses appear with a gray instructor image and a diagonal line. You can see private courses in your course lists, but you cannot access them.

If a course you are enrolled in disappears, it is likely access to your course has been disabled. To reinstate your access, contact us to help diagnose the issue. You may need to contact the registrar's office, program coordinator, or your professor after we identify the issue.

There are a few reasons this occurs, you may have been added to a new section, or dropped from the course, or if you are no longer officially enrolled in the course, or communication error between Canelink and Blackboard.

The Learning Platforms Help Desk can help you get access into a course if you are not officially enrolled in it.

We require written or verbal authorization from the professor of that course, or the program coordinator to enroll you. The professor also can also perform the enrollment.

Please contact your professor to let them know the assignment, tests, or course material is unavailable. The professor can contact us to make the assignment available if there are issues. Potential reasons for unavailable course materials include:

• It is possible that your professor has not made the assignment, test, or course material is available.
• The assignment, test, or syllabus has not been uploaded into Blackboard yet.
• The Date restrictions on the assignment or test may have expired making it unavailable.
• If you are using Internet Explorer or Safari, trying using Chrome or Firefox.

Some instructors deploy tests in Blackboard and specify that students use the Respondus Lockdown Browser to complete the test.

• You will have to download the browser which is available for both Windows and Macintosh computers. Download the University of Miami's version of Respondus Lockdown Browser.
• Once you have installed and then launched the Respondus Lockdown Browser, it will close all other applications on your computer before your can take the test. You will have to submit the test before you can quit the browser.

Review your course syllabus or reach out to your process to inquire about your grades. If you have completed an assessment in your Blackboard course and you have not received a grade in the “My Grades” section this may be due to various factors, which include:

• Your professor may have not enabled the ability to view grades for that assignment.
• The assignment may still be awaiting your professor’s review and is thus ungraded. T
• The instructor may have hidden the “My grades” section from student view.
• The assessment may have been in a medium other than Blackboard and the grades may have not been entered into Blackboard yet.

In Blackboard you are able to choose which notifications you want to show for the Activity Stream, sent to you via email and push notifications on the mobile app. Note: Certain daily email notifications cannot be turned off. For example, Retention Center and Announcements email notifications.

Option 1: Edit Global Notification Settings

To change most Blackboard notifications settings follow the steps below:

1. Click on your name in the top left of the Blackboard Homepage.
2. In the bottom right of the page(Inside the red square of the picture) under "Global Notification Settings" you will see Stream, Email and Push notifications. Click on whichever one you would like to change.
3. Uncheck or check which options you would like to turn off or on. Stream Notifications refer to the "Activity Stream," while "Email Notifications" refer to daily or immediate notifications you may receive to your University email account, and "Push Notifications" refer to the notifications you receive if you have downloaded the Blackboard mobile apps.
4. Once finished checking the options you want, click on the save button.

Option 2: Move Emails to a Folder

• To help minimize the clutter in your inbox, make a rule in Outlook to move certain emails to a folder: Manage email messages by using rules (microsoft.com)